Terms of Service

Anova Health Services Pty Ltd (ACN 700 589 439) (Anova, we, us) contact@anovahealth.com.au

Last updated: 11 August 2026

These Terms of Service (Terms) govern your use of the Anova Health website and app and your participation in app-based parts of the Anova program. By creating an account and accepting these Terms, you enter into an agreement with Anova. If you do not agree, do not create or use an account.

1. What Anova is

Anova provides a clinician-led weight-management program for Australian adults. The Anova Health app supports that program by helping you record and view information, work through structured behavioural content, manage appointments and stay connected with the Anova care team.

The app is a companion to care. It is not an emergency service and it does not independently diagnose conditions, prescribe medicines or determine medication doses. Prescribing, diagnosis and other clinical decisions are made by appropriately qualified treating clinicians.

General educational content, behavioural-program content and AI-generated summaries in the app are not medical advice. Do not start, stop or change a medicine or dose because of general content or an AI-generated summary. Follow the instructions of your treating clinician.

A message or document sent to you directly by a treating clinician may form part of your clinical care. If you are unsure whether something in the app is a clinical instruction, ask the care team before acting on it.

2. Who may use the service

You must be at least 18 years old and ordinarily resident in Australia to create an Anova account. Your account is personal to you and must not be shared.

You must provide information that is accurate and complete to the best of your knowledge and update it when it changes. Health and treatment decisions can be affected by incomplete or inaccurate information.

You are responsible for keeping your login details secure and for telling us promptly if you believe someone else has accessed your account.

3. Care-team messaging and urgent help

The app may let you send non-urgent questions to the Anova care team. This channel is asynchronous and is not monitored 24 hours a day. Response times may vary.

If you need urgent medical assistance, call 000 or seek appropriate emergency care. If you are in crisis or need immediate mental-health support, contact an appropriate crisis service such as Lifeline on 13 11 14. Do not rely on an app message for urgent or emergency care.

4. Program, appointments, medication and fees

The services included in your Anova program, consultation arrangements, fees, billing frequency and any cancellation terms are the ones shown to you when you sign up or otherwise agree to a plan with Anova.

Medication is supplied by a pharmacy only if prescribed by an authorised clinician. Pharmacy charges are separate unless Anova expressly tells you otherwise. Medicare, PBS and private-health benefits depend on your individual eligibility.

Closing your app account does not reverse charges already incurred or services already provided. Any separate cancellation or refund rights for your program or appointments continue to apply, including rights you have under the Australian Consumer Law.

5. Your information and privacy

Our Privacy Policy explains how we collect, hold, use and disclose personal information and health information. It also explains device-health integrations, AI processing, retention, account deletion, access and correction rights, and privacy complaints.

By using the service, you authorise Anova to handle your information as described in the Privacy Policy and any collection or consent notice presented to you. Where the law requires specific consent, we will ask for it separately.

You remain entitled to the access, correction and other rights provided by applicable privacy and health-record laws. These Terms do not transfer ownership of your personal or health information to Anova.

6. Device-health information

If you choose to connect Apple Health, Health Connect or another supported health-data export tool, you decide which supported data types to share. Connection is optional and can be changed or withdrawn through the relevant device settings.

Device-generated information may be incomplete, delayed or inaccurate. It should not be treated as an emergency-monitoring service or as a substitute for clinically validated measurements when your clinician says those are required.

Anova does not use device-health information for advertising or marketing and does not sell it.

7. AI-generated summaries and safety logic

During the current trial, the app may generate a labelled “Today’s read-out” using an artificial-intelligence model to summarise recent information in your Anova record. The feature is designed to help you understand your own recent data. It may make mistakes, omit context or produce an unhelpful summary.

AI-generated summaries are not a diagnosis, prescription, dosing instruction or substitute for a clinician. They are not used to train the AI model used by Anova.

The app may also apply automated safety rules to information in your record. Those rules may suppress behavioural content or an AI-generated summary and route the matter to a person for review. They do not independently diagnose you, prescribe medication, change a dose or determine whether you may receive medical treatment.

8. Acceptable use

You must not:

• access or attempt to access another person’s account or record;
• probe, bypass or interfere with security controls;
• upload malicious code or use the service to harm another person or system;
• scrape, copy or systematically extract app content except for your personal use or as permitted by law;
• reverse engineer the app except to the extent the law does not permit us to restrict that activity; or
• use Anova content or systems in a way that infringes another person’s rights or is unlawful.

We may take reasonable steps to prevent or investigate misuse, including temporarily suspending access where necessary for security, safety or legal compliance.

9. Anova content and intellectual property

The app, Anova Method™ materials, educational content, software, branding and other Anova materials are owned by Anova or used by Anova under licence. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable licence to use those materials for your own participation in the Anova program while you have access to the service.

This licence does not give you the right to commercially reproduce, distribute or exploit Anova content.

10. Third-party services

The service relies on third-party infrastructure and may connect with services such as Apple Health, Health Connect, pharmacies, practice-management systems and device platforms. Those third-party services may have their own terms and privacy settings.

We remain responsible for our own obligations under applicable law, but we do not control the availability or operation of third-party platforms that are outside our reasonable control.

11. Availability and changes to the service

We take reasonable steps to keep the service available and secure, but no online service is uninterrupted. The app may be unavailable for maintenance, security work, upgrades or events outside our reasonable control.

We may improve, add, change or retire app features. If a change materially reduces a paid service you have already purchased, we will give reasonable notice where practicable and will not remove rights you have under the Australian Consumer Law.

If Anova discontinues the app or service, we will take reasonable steps to give affected users notice and explain how they may request access to information we hold about them.

12. Account suspension and closure

You may initiate deletion of your app account from within the app. Account deletion ends your ability to use that account, but it does not require Anova to destroy health records or other information that we are legally required or permitted to retain. The Privacy Policy explains this in more detail.

We may suspend or close an account where reasonably necessary because of serious misuse, security risk, legal requirements or circumstances that make continued app access unsafe or impracticable. Where the account relates to ongoing clinical care, we will take reasonable steps consistent with our legal and professional obligations to avoid an unsafe interruption of care.

13. Consumer guarantees and liability

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

To the extent permitted by law, Anova is not responsible for loss caused by:

• your use of the app in a way that is contrary to these Terms or to clinical advice;
• information you knowingly provide that is materially inaccurate or incomplete;
• your reliance on general educational or AI-generated content as if it were a clinical instruction; or
• events outside Anova’s reasonable control.

This clause does not exclude liability for clinical services, professional duties, privacy obligations or any other liability that cannot lawfully be excluded or limited.

14. Changes to these Terms

We may update these Terms to reflect changes to the service, law, security requirements or business operations. If a change is material, we will give reasonable notice through the app, website or another appropriate channel before it takes effect where practicable.

If a material change adversely affects an ongoing paid service, you may stop using that service and exercise any cancellation or refund rights available under your plan or the Australian Consumer Law. Continued use after a notified change takes effect constitutes acceptance of the updated Terms to the extent permitted by law.

15. General

If a provision of these Terms is invalid or unenforceable, the remaining provisions continue to operate.

These Terms are governed by the laws of Victoria, Australia. Courts and tribunals with jurisdiction in Victoria have non-exclusive jurisdiction, subject to any rights you have to bring a claim elsewhere under applicable consumer or other law.

Questions about these Terms can be sent to contact@anovahealth.com.au.